Business data coming from multiple systems can make good decisions harder instead of easier. We needed a visual tool combining information from several operational areas, including ticket-service quality, telephone handling and invoice payments.
Instead of introducing another large analytics platform and depending on specialist consultants, our internal team built a focused application in PHP and CodeIgniter.
The result was a web dashboard refreshed every day and presenting the indicators required by managers in different business areas.
Business value
- One view of data collected from several sources
- Metrics designed around actual management decisions
- Daily automated refreshes
- A compact internal tool without unnecessary platform complexity