DOMBEST, part of the ICOR group, specialises in services for property managers.
Within the group we identified a recurring operational problem: residents generated a large number of telephone calls and emails with routine questions, consuming a significant amount of the accounting team’s time.
Management asked the IT department to solve the problem with AI. Together with Paweł Dinga, I created an AI call centre specialised in the property management market.
Our companies use the DOM5 property management platform. By integrating the assistant with the relevant business processes, property managers using HELIX can reduce the time accountants spend acting as a call centre by more than 40%.
How residents use it
Residents can call a dedicated telephone number or sign in to a chat and ask the assistant questions about their property. The system handles routine enquiries and leaves non-standard cases to human specialists.
Technology
- Application: Python and FastAPI
- Voice and communication: Twilio, Super VoIP, Vapi, ElevenLabs and realtime language models